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Privacy Policy

Privacy Policy

This privacy policy explains how we collect, use, and protect user data when using the Loadix application, whether you are a driver or a customer.

1. Introduction

Loadix application (owned by Al-Wahda Al-Thakiya Company registered in the Sultanate of Oman) is committed to protecting user privacy and respecting their personal data, and we process data in accordance with applicable laws within the Sultanate of Oman.

2. Data We Collect

  • Personal Data: Full name, phone number, email, country, language.
  • Driver and Vehicle Data: Vehicle photos, driver's license, and official documents.
  • Technical Data: Device type, operating system, IP address, and geographical location (GPS).
  • Usage Data: Search operations, previous requests, ratings and interactions within the application.

3. How We Use Data

  • Operating the application and improving user experience.
  • Facilitating the connection process between customers and drivers.
  • Sending notifications and alerts related to requests.
  • Verifying identity and preventing fraud or misuse.
  • Analytical purposes and service development.

4. Data Sharing

  • Mapping and location services like Google Maps.
  • Notification and analytics services like Firebase.
  • Electronic payment service providers when activating payment within the application.
  • Legal authorities when required by judicial orders or legal requirements.

5. Data Security

We apply appropriate technical and administrative security measures to protect data from unauthorized access, modification, or disclosure, and data is stored on secure servers according to the standards followed in the Sultanate of Oman.

6. User Rights

  • Access to their personal data or modify it.
  • Request deletion of account or data permanently.
  • Unsubscribe from notifications at any time.

7. Cookies

The application may use cookies to improve the usage experience and analyze performance, and they can be controlled from device settings.

8. Policy Updates

Loadix reserves the right to modify the privacy policy at any time, and users will be notified of any material change through the application or email.

9. Contact Us

If you have any inquiries regarding the privacy policy or protecting your data, you can contact us via:

📧 Email: contact@loadixapp.com
📞 Phone: +96879446663